Candle Care
Sandwick Bay Candles are hand-poured in small batches in our workshop in Stornoway. Our small team uses natural soy wax so you may notice minor surface variations. These are completely normal and do not affect the quality or burn performance.
Please take a moment to read through the following safety and care instructions to ensure safe and optimal enjoyment of your Sandwick Bay Candles product.
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Candle Safety Instructions
Never leave a burning candle unattended.
Always trim your wick to 5mm before each use. Keeping the wick short and upright helps maintain a steady flame and prevents the wick from bending, shifting or toppling over while burning.
Allow the wax to melt evenly across the surface on each burn to prevent tunnelling.
Stop burning when 10mm of wax remains at the bottom of the glass to prevent overheating or breakage.
Do not move a burning candle. Wait until the wax is solid and glass is completely cool before handling.
Never allow the flame to touch the side of the glass.
Do not use if the glass is cracked, chipped or damaged.
Never extinguish with water. Use a snuffer or blow gently to extinguish.
Always place candles on a stable, heat-resistant surface.
Avoid direct sunlight and heat exposure to prevent discolouration or warping of the wax.
Keep candle free of debris, wick trimmings and foreign objects.
Keep candle away from small children and pets.
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Recommended Burn Times
Different size candles burn best for different durations. Follow the guide below to achieve a safe, even burn and get the most out of your Sandwick Bay Candles.
3 Wick Candle: 3-4 hours (maximum 4 hours)
White Jar Candle: 2-3 hours
Travel Tin Candle: 1-2 hours
Burning for less than the minimum time can cause tunnelling (uneven wax).
Burning for longer than the maximum time can cause the glass / container to overheat and the glass to crack or break.
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Candle Care Tips
- Trim the wick before every burn to about 5mm. Long, uneven or mushroomed wicks can cause excessive flame, sooting or lead the wick to lean or curl over.
- Allow a full melt pool each time. The means your wax has melted right to the edges. It helps your candle burn more evenly and last longer.
- Extinguish carefully using a snuffer if possible, or gently blow out the flame without splattering wax.
- Clean the glass rim with a dry or slightly damp cloth if soot appears.
- Store your candle in a cool, dry place away from direct sunlight when not in use.
- Reuse your glass once your candle has finished. Wash with warm, soapy water and come into the workshop and get it refilled with a new candle. Or repurpose it as a vase, pen holder or make up container.
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Product Disclaimer
All Sandwick Bay Candles are used at your own risk. By following the care and safety instructions above, we are confident you will enjoy the longest possible life and best performance from your candle.
Sandwick Bay Candles Ltd does not accept responsibility for any damage or loss caused by the misuse of its products, including failure to follow recommended candle care and safety guidelines.
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Need Help?
If you have any questions or concerns, please reach out to info@sandwickbaycandles.com
We hope you enjoy your Sandwick Bay Candles - hand poured with love in the Outer Hebrides of Scotland.
